MAXIMIZE EVERY
VERINT DOLLAR.
POWERFUL RESULTS.
We are Solid Rock Consulting: your single-source education and optimization partner for the full Verint WFO suite. 50+ years of SME experience. Real-world results.
50+
YEARS SME EXPERIENCE
4
VERINT SERVICE TIERS
100%
VERINT SPECIALIZED
MAXIMIZE EVERY
VERINT DOLLAR.
POWERFUL RESULTS.
We are Solid Rock Consulting: your single-source education and optimization partner for the full Verint WFO suite. 50+ years of SME experience. Real-world results.
50+
YEARS SME EXPERIENCE
4
VERINT SERVICE TIERS
100%
VERINT SPECIALIZED
TRUSTED BY BRANDS
TRUSTED BY BRANDS
FOUR PATHWAYS TO VERINT EXCELLENCE
Diagnostic. Training. Managed Services. Choose the level that fits your organization or combine them for maximum impact.
⭐ MOST POPULAR
RAPID TRAINING MODULES
VERINT MINI TRAINING
Fast-track expertise in compact 4-hour or 8-hour sessions. Bite-sized, high-impact bursts covering the core of the Verint WFO suite for up to 10 participants.
4-Hour Package at $1,000 — focused snapshot deep-dive
8-Hour Package at $2,000 — double the depth and insights
Covers WFM, Speech Analytics, Quality Management, DPA and more
Up to 10 team members included per session
DIAGNOSTIC ASSESSMENT
VERINT HEALTH CHECK
A comprehensive evaluation of your live Verint environment — measuring adoption, configuration alignment, and ROI gaps with surgical precision.
Utilization and Adoption Score with benchmarks
Driver Report revealing what is misaligned and why
Level of Impact and Effort Strategic Plan
Best practice configuration recommendations
On-site or remote delivery by certified Verint consultants
ALL-IN-ONE MANAGED SERVICE
VERINT PROMAX
Our flagship package: 96 hours of annual SME time, a dedicated Customer Success Manager, and a complimentary Health Check all for less than 8 hours per month.
96 Hours annual Subject Matter Expert time
Dedicated Customer Success Manager (CSM)
Verint SME Help Line for rapid issue resolution
Tailored system configuration and process alignment
Bonus — Free Health Check valued at $12,500 to $25,000
FULL-SUITE EDUCATION
VERINT PROFESSIONAL TRAINING
Your single-source education partner for the entire Verint WFO suite. Our trainers have been actual Verint users delivering real-world, hands-on expertise you won't find elsewhere.
Workforce Management (WFM) — two 4-day engagements
Quality Monitoring (QM) — 3-day training
Performance Management (PM) — 2-day deep dive
Speech Analytics, Desktop Process Analytics, and Automated QM also available
FOUR PATHWAYS TO VERINT EXCELLENCE
Diagnostic. Training. Managed Services. Choose the level that fits your organization or combine them for maximum impact.
⭐ MOST POPULAR
RAPID TRAINING MODULES
VERINT MINI TRAINING
Fast-track expertise in compact 4-hour or 8-hour sessions. Bite-sized, high-impact bursts covering the core of the Verint WFO suite for up to 10 participants.
4-Hour Package at $1,000 — focused snapshot deep-dive
8-Hour Package at $2,000 — double the depth and insights
Covers WFM, Speech Analytics, Quality Management, DPA and more
Up to 10 team members included per session
DIAGNOSTIC ASSESSMENT
VERINT HEALTH CHECK
A comprehensive evaluation of your live Verint environment — measuring adoption, configuration alignment, and ROI gaps with surgical precision.
Utilization and Adoption Score with benchmarks
Driver Report revealing what is misaligned and why
Level of Impact and Effort Strategic Plan
Best practice configuration recommendations
On-site or remote delivery by certified Verint consultants
ALL-IN-ONE MANAGED SERVICE
VERINT PROMAX
Our flagship package: 96 hours of annual SME time, a dedicated Customer Success Manager, and a complimentary Health Check all for less than 8 hours per month.
96 Hours annual Subject Matter Expert time
Dedicated Customer Success Manager (CSM)
Verint SME Help Line for rapid issue resolution
Tailored system configuration and process alignment
Bonus — Free Health Check valued at $12,500 to $25,000
FULL-SUITE EDUCATION
VERINT PROFESSIONAL TRAINING
Your single-source education partner for the entire Verint WFO suite. Our trainers have been actual Verint users delivering real-world, hands-on expertise you won't find elsewhere.
Workforce Management (WFM) — two 4-day engagements
Quality Monitoring (QM) — 3-day training
Performance Management (PM) — 2-day deep dive
Speech Analytics, Desktop Process Analytics, and Automated QM also available
REAL EXPERTS. REAL RESULTS.
01
WFM DOMAIN MASTERY
Deep expertise in scheduling, forecasting, real-time adherence, and performance optimization across the entire Verint WFO suite — from the inside out.
02
TAILORED CONFIGURATION
Generic configs leave ROI on the table. We align Verint to your specific business environment, driving automation, efficiency, and measurable system gains.
03
DEEP ADOPTION STRATEGY
Onboarding and adoption are NOT the same thing. We drive sustained adoption through role-specific micro-training and continuous system improvement cycles.
50+
YEARS COMBINED EXPERIENCE
100%
VERINT SPECIALIZED
4
PACKAGED SERVICE TIERS
$25K
MAX HEALTH CHECK VALUE
REAL EXPERTS. REAL RESULTS.
01
WFM DOMAIN MASTERY
Deep expertise in scheduling, forecasting, real-time adherence, and performance optimization across the entire Verint WFO suite — from the inside out.
02
TAILORED CONFIGURATION
Generic configs leave ROI on the table. We align Verint to your specific business environment, driving automation, efficiency, and measurable system gains.
03
DEEP ADOPTION STRATEGY
Onboarding and adoption are NOT the same thing. We drive sustained adoption through role-specific micro-training and continuous system improvement cycles.
50+
YEARS COMBINED EXPERIENCE
100%
VERINT SPECIALIZED
4
PACKAGED SERVICE TIERS
$25K
MAX HEALTH CHECK VALUE
client TESTIMONIALS
★★★★★
Great Verint Training from Solid Rock Consulting
I had an excellent experience training on Verint with Solid Rock Consulting. The consultants were knowledgeable, patient, and great at explaining complex features in a simple, practical way. The sessions were tailored to my needs, well-organized, and immediately useful in my day-to-day work. I now feel confident using Verint and highly recommend Solid Rock Consulting for quality training and support.
T H.W.
★★★★★
The Solid Rock team is ON TOP OF IT!!! Their knowledge of Workforce Management and Call Center optimization is beyond words. They don't just build systems, they make sure you understand how those systems work before they hand you the keys.
Steve Brickner
★★★★★
I had an excellent experience working with Solid Rock Consulting. Juanita brought a deep level of knowledge and expertise that was immediately evident and incredibly impactful. My team was able to strengthen foundational understanding while also growing into more advanced skill areas, which made a real difference in how we operate.
Quita Lewis
WHAT LEADERS ARE SAYING
★★★★★
Great Verint Training from Solid Rock Consulting
I had an excellent experience training on Verint with Solid Rock Consulting. The consultants were knowledgeable, patient, and great at explaining complex features in a simple, practical way. The sessions were tailored to my needs, well-organized, and immediately useful in my day-to-day work. I now feel confident using Verint and highly recommend Solid Rock Consulting for quality training and support.
T H.W.
★★★★★
The Solid Rock team is ON TOP OF IT!!! Their knowledge of Workforce Management and Call Center optimization is beyond words. They don't just build systems, they make sure you understand how those systems work before they hand you the keys.
Steve Brickner
★★★★★
I had an excellent experience working with Solid Rock Consulting. Juanita brought a deep level of knowledge and expertise that was immediately evident and incredibly impactful. My team was able to strengthen foundational understanding while also growing into more advanced skill areas, which made a real difference in how we operate.
Quita Lewis
THREE STEPS TO VERINT MASTERY
THREE STEPS TO VERINT MASTERY
GET STARTED
READY TO UNLOCK YOUR VERINT POTENTIAL?
Book a discovery call with one of our Verint SMEs and find out exactly which solution is right for your organization, no pressure, just clarity.
GET STARTED
READY TO UNLOCK YOUR VERINT POTENTIAL?
Book a discovery call with one of our Verint SMEs and find out exactly which solution is right for your organization, no pressure, just clarity.
THE WFM PEOPLE™
Your trusted Verint education and optimization partner.
The WFM People™ — because we've been where you are.
(863) 656-1152
© 2026 Solid Rock Consulting. All rights reserved. The WFM People™
THE WFM PEOPLE™
Your trusted Verint education and optimization partner.
The WFM People™ — because we've been where you are.
© 2026 Solid Rock Consulting. All rights reserved. The WFM People™