● Certified Verint Education Partner
Your Team Is on Verint.
Are They Actually Using It?
Most organizations invest in Verint and never fully adopt it. SRC delivers expert-led professional training across the full WFO suite — by practitioners who have used the tool from the inside for over 50 years combined.
- Full WFO suite
- 50+ yrs experience
- Live expert-led
OUR TRACK RECORD
50+
Years combined training experience
6
Verint WFO modules we train
100%
Live practitioner-led sessions
Certified Verint Education Partner
Purpose-built training — not a generic WFO course.
FULL WFO SUITE COVERAGE
trusted by brands
Why work with us
We Didn't Learn Verint
In A Classroom.
We learned it on the floor : configuring it, using it, troubleshooting it every day. That's the difference between a training firm and a training partner.
Trainers Who've Lived the Tool
Many of our trainers worked directly as Verint users. They bring real-world scenarios and edge cases no slide deck can replicate : because they've been in your seat.
Real practitioners
We Train the Full WFO Suite
WFM, Quality Monitoring, Performance Management, DPA, Speech Analytics, AQM : all under one roof. You do not need six different vendors for six modules.
Complete coverage
Adoption : Not Just Onboarding
We measure success by whether your team actually uses Verint better : not by whether they sat through our sessions. Every training is built for lasting behavior change.
Results-driven
What we train
The Full Verint WFO Suite.
Every Module. Every Role.
Six programs built by practitioners — covering every role in your contact center from WFM admin to QA analyst to speech analytics team.
Workforce Management
Configure Verint WFM end-to-end — request management, shift bids, staffing profiles, forecasting, and end-user adoption strategies.
Quality Monitoring
Build forms, configure org structure, and replicate current QM practices through Verint's form designer. Covers admin and end-user perspectives.
Performance Management
Scorecard administration, Coaching and eLearning integrations, and how to navigate and analyze the PM application from an end-user perspective.
Desktop and Process Analytics
Application admin, triggers and modules, plus how to leverage reporting to quantify workload, reveal hidden capacity, and review desktop activities.
Speech Analytics
AI-generated root cause analysis, trending on spoken terms, and building categories to find needle-in-a-haystack calls your team currently misses.
Automated Quality Monitoring
Configure Form Designer rules to automatically evaluate agent performance — with practical use case examples to replace manual processes.
Client Success
She was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.
Twyla W. · Sacramento Municipal Utility District
Free Discovery Call · No Commitment
Your Team Deserves to Actually
Know How to Use Verint.
Book a free discovery call. We'll assess where your organization stands today and map the exact training path that turns your Verint investment into real performance.