THE WFM PEOPLE — SRC
Are You a Verint User?
Still Stuck on Manual Tasks?
Our Verint Health Check helps organizations reach business goals, improve employee satisfaction and engagement — by answering the 4 critical questions your Verint system should already be solving.
68%
Avg. utilization before audit
29+
Avg. findings discovered
82
Hours in the road map
VERINT HEALTH CHECK — WHAT WE ANSWER
4 Business Critical Questions
Utilization + Adoption Score
Know exactly how much of Verint your team is actually using.
Strategic Road Map
82-hour plan with clear phases, customized for you.
THE WFM PEOPLE — SRC
Are You a Verint User?
Still Stuck on Manual Tasks?
Our Verint Health Check helps organizations reach business goals, improve employee satisfaction and engagement — by answering the 4 critical questions your Verint system should already be solving.
68%
Avg. utilization before audit
29+
Avg. findings discovered
82
Hours in the road map
VERINT HEALTH CHECK — WHAT WE ANSWER
4 Business Critical Questions
Utilization + Adoption Score
Know exactly how much of Verint your team is actually using.
Strategic Road Map
82-hour plan with clear phases, customized for you.
TRUSTED BY BRANDS
The real problem
Your Team Is Frustrated.
And It's Not Their Fault.
Most WFM teams are doing their best — fighting a misconfigured, underutilized Verint system every single day.
Forecasting Is Off Every Week
Inaccurate data feeds and missing base forecasts mean scheduling is always playing catch-up. The tool can fix this — if configured correctly.
Manual Processes That Should Be Automated
Your Quality team calibrates by hand. AQM sits unused in your package. Hours wasted every week you'll never get back.
Performance Management at 0%
Paying for features untouched since implementation. Real money sitting idle in your Verint contract right now.
No Strategic Roadmap
You know something isn't right, but without expert guidance it's impossible to know where to start or what order to fix things for max ROI.
Consultants Came & Left — Nothing Stuck
$300+/hr consultants billed and left. Same problems came back because nothing was built to last beyond the engagement.
Still Running on Spreadsheets
Despite a six-figure Verint investment, your team defaults to Excel. That gap between potential and reality costs you every single month.
The real problem
Your Team Is Frustrated.
And It's Not Their Fault.
Most WFM teams are doing their best — fighting a misconfigured, underutilized Verint system every single day.
Forecasting Is Off Every Week
Inaccurate data feeds and missing base forecasts mean scheduling is always playing catch-up. The tool can fix this — if configured correctly.
Manual Processes That Should Be Automated
Your Quality team calibrates by hand. AQM sits unused in your package. Hours wasted every week you'll never get back.
Performance Management at 0%
Paying for features untouched since implementation. Real money sitting idle in your Verint contract right now.
Forecasting Is Off Every Week
Inaccurate data feeds and missing base forecasts mean scheduling is always playing catch-up. The tool can fix this — if configured correctly.
Consultants Came & Left Nothing Stuck
$300+/hr consultants billed and left. Same problems came back because nothing was built to last beyond the engagement.
Still Running on Spreadsheets
Despite a six-figure Verint investment, your team defaults to Excel. That gap between potential and reality costs you every single month.
OUR APPROACH
Designed to Answer
4 Business Critical Questions.
Every Verint Health Check starts by aligning on the outcomes your business truly needs - not a generic checklist. These 4 questions drive everything.
What are your business goals and objectives?
We start by aligning on what success looks like before we ever look at the system.
How does your WFM team align to those goals?
We examine how your team's processes and priorities connect to leadership's outcomes.
Is your Verint configured to support your needs?
A thorough independent audit - every module, every configuration, every gap.
What's the optimal training and configuration path forward?
A prioritized, actionable plan - know what to fix first and what ROI it unlocks.
OUR APPROACH
Designed to Answer
4 Business Critical Questions.
Every Verint Health Check starts by aligning on the outcomes your business truly needs - not a generic checklist. These 4 questions drive everything.
What are your business goals and objectives?
We start by aligning on what success looks like before we ever look at the system.
How does your WFM team align to those goals?
We examine how your team's processes and priorities connect to leadership's outcomes.
Is your Verint configured to support your needs?
A thorough independent audit - every module, every configuration, every gap.
What's the optimal training and configuration path forward?
A prioritized, actionable plan - know what to fix first and what ROI it unlocks.
THE HEALTH CHECK FRAMEWORK
A Proven
3-Phase Process.
From strategic alignment to full maximization - each phase builds on the last, taking you from where you are to where you need to be.
PHASE 01
Strategic Alignment
Things are messy and not working. We align on what success truly means - before touching the system.
- Executive & Operations Business Goal Alignment Session
- End User Alignment Working Session
- WFM Initiative Discovery
PHASE 02
Independent System Audit
The team is ALIGNED - now we DISCOVER root causes and drivers. A thorough, unbiased audit of your full Verint environment.
- Full system audit & best practices review
- Document & catalog driver logs
- Prioritized impact report
- Strategic implementation plan
PHASE 03
Maximize
Aligned and audited - now unlock the full potential of your WFO investment across your entire organization.
- Other system functionality for team and company growth
- Leverage SRC expertise and project recommendations
- Maximize platform ROI across all modules
THE HEALTH CHECK FRAMEWORK
A Proven
3-Phase Process.
From strategic alignment to full maximization - each phase builds on the last, taking you from where you are to where you need to be.
PHASE 01
Strategic Alignment
Things are messy and not working. We align on what success truly means - before touching the system.
- Executive & Operations Business Goal Alignment Session
- End User Alignment Working Session
- WFM Initiative Discovery
PHASE 02
Independent System Audit
The team is ALIGNED - now we DISCOVER root causes and drivers. A thorough, unbiased audit of your full Verint environment.
- Full system audit & best practices review
- Document & catalog driver logs
- Prioritized impact report
- Strategic implementation plan
PHASE 03
Maximize
Aligned and audited - now unlock the full potential of your WFO investment across your entire organization.
- Other system functionality for team and company growth
- Leverage SRC expertise and project recommendations
- Maximize platform ROI across all modules
What you receive
Your Health Check
Deliverables.
Five concrete, actionable outputs — all yours to keep and act on.
01
Utilization Score
How much of your Verint system your organization is actively using — across every module.
Instant clarity
02
Adoption Score
How effectively your team engages with available features — where adoption has stalled and why.
Team insight
03
Drivers Report
A detailed catalog of what misalignment exists and why — the root causes of performance gaps.
Root cause
04
Level of Impact & Effort Report
Immediate improvement areas prioritized by business impact — what to fix first for max ROI.
Action-ready
05
Strategic Training & Configuration Plan
A prioritized month-by-month roadmap with 82 hours of planned activities.
82-hr road map
06
Strategic Road Map
Day-by-day implementation plan — from base forecast to AQM, Speech, and Performance Mgmt.
Complete path
What Our Health Check Produces Deep Insights Into:
How much and how well you use Verint · What & why misalignment exists (our 'Driver Report') · Immediate areas for improvement that drive revenue and time savings (our 'Level of Impact & Effort Report')
What you receive
Your Health Check
Deliverables.
Five concrete, actionable outputs — all yours to keep and act on.
01
Utilization Score
How much of your Verint system your organization is actively using — across every module.
Instant clarity
02
Adoption Score
How effectively your team engages with available features — where adoption has stalled and why.
Team insight
03
Drivers Report
A detailed catalog of what misalignment exists and why — the root causes of performance gaps.
Root cause
04
Level of Impact & Effort Report
Immediate improvement areas prioritized by business impact — what to fix first for max ROI.
Action-ready
05
Strategic Training & Configuration Plan
A prioritized month-by-month roadmap with 82 hours of planned activities.
82-hr road map
06
Strategic Road Map
Day-by-day implementation plan — from base forecast to AQM, Speech, and Performance Mgmt.
Complete path
What Our Health Check Produces Deep Insights Into:
How much and how well you use Verint · What & why misalignment exists (our 'Driver Report') · Immediate areas for improvement that drive revenue and time savings (our 'Level of Impact & Effort Report')
DEEP INSIGHTS
What Our Health Check
Uncovers.
Our independent audit produces findings your team couldn't see from inside - because we've done this across hundreds of Verint environments.
How Much and How Well You Use Verint
Your Utilization and Adoption Score - exactly how much value is being left on the table each month.
What and Why Misalignment Exists
Our 'Driver Report' - root causes dragging down your system, team, and operational performance.
Immediate Areas for Improvement
Our 'Level of Impact and Effort Report' - exact fixes that drive revenue and time savings, prioritized by effort required.
A Done-With-You & Done-For-You Approach
We don't just hand you a report and disappear. We handle the heavy lifting - working alongside your team to implement what we find.
DEEP INSIGHTS
What Our Health Check
Uncovers.
Our independent audit produces findings your team couldn't see from inside - because we've done this across hundreds of Verint environments.
How Much and How Well You Use Verint
Your Utilization and Adoption Score - exactly how much value is being left on the table each month.
What and Why Misalignment Exists
Our 'Driver Report' - root causes dragging down your system, team, and operational performance.
Immediate Areas for Improvement
Our 'Level of Impact and Effort Report' - exact fixes that drive revenue and time savings, prioritized by effort required.
A Done-With-You & Done-For-You Approach
We don't just hand you a report and disappear. We handle the heavy lifting - working alongside your team to implement what we find.
Free Discovery Call · No Commitment
Want Us to Handle
the 'Heavy Lifting?'
Let's start with a free chat about your Verint Health Check. We'll show you exactly what your platform is capable of — and what's standing in the way right now.
- Free discovery call
- 5 deliverables included
- Done-with-you approach
- Real WFM practitioners
Free Discovery Call · No Commitment
Want Us to Handle
the 'Heavy Lifting?'
Let's start with a free chat about your Verint Health Check. We'll show you exactly what your platform is capable of — and what's standing in the way right now.
- Free discovery call
- 5 deliverables included
- Done-with-you approach
- Real WFM practitioners
