Fast-Track Verint Training
Your Team Is Wasting Time
Learning Verint the Hard Way.
There's a faster path — and it takes less than a day.
Verint Mini delivers live, expert-led training in focused 4-hour and 8-hour sessions — built for busy teams who need real skills, fast. No lengthy courses. No theory. Just the exact Verint knowledge your team needs to hit the ground running.
- Up to 10 team members
- Live expert instruction
- Customized to your team
VERINT MINI
4-Hour
The fastest way to unlock your most critical Verint gaps in a single focused session.
- 1 focused Verint topic area
- Up to 10 participants
- Live SRC expert
- Customized session agenda
- Apply skills next day
VERINT MINI
8-Hour
Go deeper. Cover more ground. Walk away with mastery across multiple Verint modules.
- Multiple Verint topic areas
- Up to 10 participants
- Live SRC expert
- Customized session agenda
- Deeper hands-on practice
Most teams see immediate results. Skills learned in your Verint Mini session can be applied in Verint the very next morning.
Fast-Track Verint Training
Your Team Is Wasting Time
Learning Verint the Hard Way.
There's a faster path — and it takes less than a day.
Verint Mini delivers live, expert-led training in focused 4-hour and 8-hour sessions — built for busy teams who need real skills, fast. No lengthy courses. No theory. Just the exact Verint knowledge your team needs to hit the ground running.
- Up to 10 team members
- Live expert instruction
- Customized to your team
VERINT MINI
4-Hour
The fastest way to unlock your most critical Verint gaps in a single focused session.
- 1 focused Verint topic area
- Up to 10 participants
- Live SRC expert
- Customized session agenda
- Apply skills next day
VERINT MINI
8-Hour
Go deeper. Cover more ground. Walk away with mastery across multiple Verint modules.
- Multiple Verint topic areas
- Up to 10 participants
- Live SRC expert
- Customized session agenda
- Deeper hands-on practice
Most teams see immediate results. Skills learned in your Verint Mini session can be applied in Verint the very next morning.
TRUSTED BY BRANDS
TRUSTED BY BRANDS
WHAT YOU LEARN
Six Verint Areas.
Mastered in Hours.
Each session is laser-focused on the Verint applications that move the needle most for your contact center — taught by practitioners who have lived it.
Workforce Management
Forecasting, scheduling, user management, and work administration — the core of what makes your WFM team effective. Learn the settings that most teams never configure correctly.
WFM
Speech Analytics
Unlock what customers are actually saying and feeling. Learn how to surface sentiment trends, flag compliance risks, and turn raw call data into actionable intelligence.
ANALYTICS
Quality Management
Master the QA tools your team is probably underusing. Learn evaluation workflows, calibration settings, and how to automate quality processes you are currently doing manually.
QM
Desktop and Process Analytics
See exactly how agents interact with their tools, where processes break down, and how to improve adherence and efficiency using DPA data.
DPA
System Configuration
Admin controls, integration settings, and the foundational configurations that determine whether Verint works well or causes friction every day.
ADMIN
Reporting and Insights
Stop staring at dashboards that do not tell you anything useful. Learn to build, customize, and automate the Verint reports that drive smarter decisions.
REPORTING
WHAT YOU LEARN
Six Verint Areas.
Mastered in Hours.
Each session is laser-focused on the Verint applications that move the needle most for your contact center — taught by practitioners who have lived it.
Workforce Management
Forecasting, scheduling, user management, and work administration — the core of what makes your WFM team effective. Learn the settings that most teams never configure correctly.
WFM
Speech Analytics
Unlock what customers are actually saying and feeling. Learn how to surface sentiment trends, flag compliance risks, and turn raw call data into actionable intelligence.
ANALYTICS
Quality Management
Master the QA tools your team is probably underusing. Learn evaluation workflows, calibration settings, and how to automate quality processes you are currently doing manually.
QM
Desktop and Process Analytics
See exactly how agents interact with their tools, where processes break down, and how to improve adherence and efficiency using DPA data.
DPA
System Configuration
Admin controls, integration settings, and the foundational configurations that determine whether Verint works well or causes friction every day.
ADMIN
Reporting and Insights
Stop staring at dashboards that do not tell you anything useful. Learn to build, customize, and automate the Verint reports that drive smarter decisions.
REPORTING
HOW IT WORKS
Four Steps to Expert-Level
Verint Skills.
From booking to breakthrough — Verint Mini is designed to get your team skilled up with the absolute minimum friction.
Choose Your Package
Pick the 4-Hour for a focused deep-dive, or the 8-Hour to cover multiple Verint areas. Both include up to 10 team members.
Book a Discovery Call
Spend 15 minutes with our team. We will identify exactly which Verint areas will deliver the most value for your team right now.
Train With a Live Expert
An SRC WFM specialist leads your session live — focused on the exact Verint challenges most relevant to your contact center.
Apply Skills Immediately
Leave with real, practical knowledge your team can log into Verint and start using the very next morning. No waiting. No theory.
HOW IT WORKS
Four Steps to
Expert-Level
Verint Skills.
From booking to breakthrough — Verint Mini is designed to get your team skilled up with the absolute minimum friction.
Choose Your Package
Pick the 4-Hour for a focused deep-dive, or the 8-Hour to cover multiple Verint areas. Both include up to 10 team members.
Book a Discovery Call
Spend 15 minutes with our team. We will identify exactly which Verint areas will deliver the most value for your team right now.
Train With a Live Expert
An SRC WFM specialist leads your session live — focused on the exact Verint challenges most relevant to your contact center.
Apply Skills Immediately
Leave with real, practical knowledge your team can log into Verint and start using the very next morning. No waiting. No theory.
EVERY SESSION INCLUDES
Everything Your Team Needs.
Nothing They Don't.
Verint Mini is built around results, not runtime. Every element is there because it makes your team better - faster.
"We walked in not knowing where to start. We walked out knowing exactly what to do on Monday morning."
Up to 10 Participants
Bring your whole WFM, QA, or operations team - the session is priced per team, not per seat.
Live Expert-Led Instruction
A real SRC Verint specialist runs your session - not a pre-recorded video, not a generic online course.
Customized to Your Team
We tailor the session agenda to your specific Verint environment, your team's skill level, and your goals.
Immediately Actionable Skills
No fluff. No theory. Every minute translates directly to things your team can do in Verint tomorrow.
SRC Verint Expertise
Your instructor has seen the exact problems you are dealing with across dozens of contact centers. Their insights go beyond the manual.
Flexible Scheduling
Sessions are scheduled around your team's availability. Remote and on-site options available.
EVERY SESSION INCLUDES
Everything Your Team Needs.
Nothing They Don't.
Verint Mini is built around results, not runtime. Every element is there because it makes your team better - faster.
"We walked in not knowing where to start. We walked out knowing exactly what to do on Monday morning."
Up to 10 Participants
Bring your whole WFM, QA, or operations team - the session is priced per team, not per seat.
Live Expert-Led Instruction
A real SRC Verint specialist runs your session - not a pre-recorded video, not a generic online course.
Customized to Your Team
We tailor the session agenda to your specific Verint environment, your team's skill level, and your goals.
Immediately Actionable Skills
No fluff. No theory. Every minute translates directly to things your team can do in Verint tomorrow.
SRC Verint Expertise
Your instructor has seen the exact problems you are dealing with across dozens of contact centers. Their insights go beyond the manual.
Flexible Scheduling
Sessions are scheduled around your team's availability. Remote and on-site options available.
CHOOSE YOUR SESSION
Two Packages.
One Clear Goal.
Both sessions are led live by an SRC expert and customized for your team. The only difference is how deep you want to go.
VERINT MINI
4-Hour Session
A sharp, focused dive into one critical Verint area. Perfect for teams who know exactly where they need help and want fast, targeted results.
- One focused Verint topic area
- Up to 10 participants included
- Live instruction by SRC expert
- Custom agenda built for your team
- Skills you can use the next day
- Q&A throughout the session
MOST COMPREHENSIVE
8-Hour Session
A full day of immersive Verint training across multiple modules. Ideal for teams who want to close multiple knowledge gaps in a single powerful session.
- Multiple Verint topic areas covered
- Up to 10 participants included
- Live instruction by SRC expert
- Custom multi-module agenda
- Deeper hands-on Verint practice
- Q&A and team discussion time
- Double the coverage, same expert quality
CHOOSE YOUR SESSION
Two Packages.
One Clear Goal.
Both sessions are led live by an SRC expert and customized for your team. The only difference is how deep you want to go.
VERINT MINI
4-Hour Session
A sharp, focused dive into one critical Verint area. Perfect for teams who know exactly where they need help and want fast, targeted results.
- One focused Verint topic area
- Up to 10 participants included
- Live instruction by SRC expert
- Custom agenda built for your team
- Skills you can use the next day
- Q&A throughout the session
MOST COMPREHENSIVE
8-Hour Session
A full day of immersive Verint training across multiple modules. Ideal for teams who want to close multiple knowledge gaps in a single powerful session.
- Multiple Verint topic areas covered
- Up to 10 participants included
- Live instruction by SRC expert
- Custom multi-module agenda
- Deeper hands-on Verint practice
- Q&A and team discussion time
- Double the coverage, same expert quality
COMMON QUESTIONS
Smart Questions.
Straight Answers.
Who is Verint Mini designed for?
Any team that uses Verint - whether you are brand new to the platform or have been using it for years but never received proper training. Both packages are built to meet you exactly where you are.
How is this different from standard Verint training?
Standard Verint training is long, generic, and theoretical. Verint Mini is customized to your team, led live by a practitioner, and focused only on what is immediately relevant to your contact center.
Can we choose which Verint topics to focus on?
Absolutely. That is what the discovery call is for. We build the session agenda around your team's specific priorities - not a one-size-fits-all curriculum.
What if our team has different skill levels?
No problem. Our instructors adjust on the fly to make sure the session is valuable for your most experienced users and your newest team members.
Is the session remote or in-person?
Both are available. Most sessions are conducted virtually for maximum flexibility, but on-site options are available - discuss during the discovery call.
What happens after we book the discovery call?
We spend 15 minutes understanding your team's Verint situation and goals, then recommend the right package and build your custom session agenda. From call to session is typically less than a week.
COMMON QUESTIONS
Smart Questions.
Straight Answers.
Who is Verint Mini designed for?
Any team that uses Verint - whether you are brand new to the platform or have been using it for years but never received proper training. Both packages are built to meet you exactly where you are.
How is this different from standard Verint training?
Standard Verint training is long, generic, and theoretical. Verint Mini is customized to your team, led live by a practitioner, and focused only on what is immediately relevant to your contact center.
Can we choose which Verint topics to focus on?
Absolutely. That is what the discovery call is for. We build the session agenda around your team's specific priorities - not a one-size-fits-all curriculum.
What if our team has different skill levels?
No problem. Our instructors adjust on the fly to make sure the session is valuable for your most experienced users and your newest team members.
Is the session remote or in-person?
Both are available. Most sessions are conducted virtually for maximum flexibility, but on-site options are available - discuss during the discovery call.
What happens after we book the discovery call?
We spend 15 minutes understanding your team's Verint situation and goals, then recommend the right package and build your custom session agenda. From call to session is typically less than a week.
Free Discovery Call · No Commitment
Stop Learning Verint
the Hard Way.
Book a free 15-minute discovery call. We will figure out exactly which Verint skills your team needs most and get you trained up in less time than you would expect.
✓ Up to 10 participants | ✓ Live expert instruction | ✓ Customized to your team | ✓ Results from day one
© 2026 Solid Rock Consulting. All rights reserved.
© 2026 Solid Rock Consulting. All rights reserved.
Free Discovery Call · No Commitment
Stop Learning Verint
the Hard Way.
Book a free 15-minute discovery call. We will figure out exactly which Verint skills your team needs most and get you trained up in less time than you would expect.
✓ Up to 10 participants | ✓ Live expert instruction | ✓ Customized to your team | ✓ Results from day one