Got Verint?
We Are

"The WFM People"

Your single source education provider for all your Verint training needs. We train the full WFO suite — with real-world practitioners who've lived the tool from the inside.

50+

Years Collective Training

& Consulting Experience

Full WFO Suite

We Train All Verint WFO Products

Trusted Partner

Certified Verint Education Partner

Got Verint? We Are
"The WFM People"

Your single source education provider for all your Verint training needs. We train the full WFO suite — with real-world practitioners who've lived the tool from the inside.

50+

Years Collective Training

& Consulting Experience

Trusted Partner

Certified Verint Education Partner

— WHY WORK WITH US

Onboarding & Adoption
Are Not the Same Thing.

Most teams go live on Verint but never truly adopt it. We bridge that gap —

with training grounded in decades of real-world Verint experience.

🎯

Trusted Verint Partner

We are a trusted Verint education partner — not a generalist training firm. Every course we offer is purpose-built around the Verint platform and its real-world use cases.

🧑‍💻

Trainers Who've Used the Tool

Many of our trainers have worked directly as Verint users. That hands-on experience means they bring real-world scenarios — not just slides — into every session.

🔄

Seamless Transitions

Many of our trainers have used other WFO solutions. If your team is migrating to Verint from another platform, we make that transition smooth and fast.

— WHY WORK WITH US

Onboarding & Adoption
Are Not the Same Thing.

Most teams go live on Verint but never truly adopt it. We bridge that gap —

with training grounded in decades of real-world Verint experience.

🎯

Trusted Verint Partner

We are a trusted Verint education partner — not a generalist training firm. Every course we offer is purpose-built around the Verint platform and its real-world use cases.

🧑‍💻

Trainers Who've Used the Tool

Many of our trainers have worked directly as Verint users. That hands-on experience means they bring real-world scenarios — not just slides — into every session.

🔄

Seamless Transitions

Many of our trainers have used other WFO solutions. If your team is migrating to Verint from another platform, we make that transition smooth and fast.

— WHAT WE TRAIN

Your Ridiculously EPIC
Verint ProMax Package

Everything you need to finally get the most out of your

Verint investment — without hiring a full-time internal expert.

WFM

Workforce Management

⏱ Two 4-Day Engagements

Configure Verint WFM to meet your company's needs — request management, shift bids, staffing profiles, and end-user adoption strategies included.

QM

Quality Monitoring

⏱ 3-Day Training

Build forms, configure org structure, and replicate your current QM practices through Verint's form designer. Covers both admin and end-user perspectives.

PM

Performance Management

⏱ 2-Day Training

Scorecard administration, Coaching and eLearning integrations, and how to navigate and analyze the PM application from an end-user perspective.

DPA

Desktop & Process Analytics

⏱ 2-Day Training

Covers application administration, triggers, modules, and how to leverage reporting to quantify workload, reveal hidden capacity, and review desktop activities.

SA

Speech Analytics

⏱ Two 4-Day Engagements

Teach analysts to view AI-generated root cause, trend on spoken terms and phrases, and build categories to find the "needle in a haystack" calls.

AQM

Automated Quality Monitoring

⏱ 1-Day Course

Configure rules in Form Designer to automatically evaluate agent performance on customer interactions — with practical use case examples throughout.

— WHAT WE TRAIN

Your Ridiculously EPIC Verint ProMax Package

Everything you need to finally get the most out of your Verint investment — without hiring a full-time internal expert.

WFM

Workforce Management

⏱ Two 4-Day Engagements

Configure Verint WFM to meet your company's needs — request management, shift bids, staffing profiles, and end-user adoption strategies included.

QM

Quality Monitoring

⏱ 3-Day Training

Build forms, configure org structure, and replicate your current QM practices through Verint's form designer. Covers both admin and end-user perspectives.

PM

Performance Management

⏱ 2-Day Training

Scorecard administration, Coaching and eLearning integrations, and how to navigate and analyze the PM application from an end-user perspective.

DPA

Desktop & Process Analytics

⏱ 2-Day Training

Covers application administration, triggers, modules, and how to leverage reporting to quantify workload, reveal hidden capacity, and review desktop activities.

SA

Speech Analytics

⏱ Two 4-Day Engagements

Teach analysts to view AI-generated root cause, trend on spoken terms and phrases, and build categories to find the "needle in a haystack" calls.

AQM

Automated Quality Monitoring

⏱ 1-Day Course

Configure rules in Form Designer to automatically evaluate agent performance on customer interactions — with practical use case examples throughout.

"

She was able to guide us to solutions we were

not sure would even exist and

advised us on how to best utilize this new system.

— Twyla W.  ·  Sacramento Municipal Utility District

"

She was able to guide us to solutions we were

not sure would even exist and

advised us on how to best utilize this new system.

— Twyla W.  ·  Sacramento Municipal Utility District

Ready to Unlock
Full Verint Adoption?

Let's Talk.

Book a free discovery call with our team.

We'll assess where your organization is today and map out

the exact training path to get every user performing at their best.

Ready to Unlock
Full Verint Adoption?

Let's Talk.

Book a free discovery call with our team.

We'll assess where your organization is today and map out the exact training path to get every user performing at their best.